Management Wisdom From HOPE's President & COO, Bill Walbrecher
The below is a brilliant outtake from an email exchange between our president and COO, Bill Walbrecher, and one of our valued HOPE leaders he was mentoring. Brilliant stuff here, and just wanted to share it with you.
Question: Would you prefer to stay at a hotel where the staff love their work but disregard customers, or where management has made customers its highest priority?
Think about the question and see the answer below …
Answer: Customers will only love a company that loves its employees anyway. When a company forgets that it exists to serve customers, it quickly goes out of business. Our employees are our first customers, and our most important customers. Always.
And now you see why I have Bill Walbrecher as my valued president and COO.
Watch the 4-minute movie on How The Poor Can Save Capitalism here.