- Crappy customer service.
- Lackluster employee engagement.
- Replacing American excellence with American 'whatever works.'
Last night I experienced something in the airport in route home from the Operation HOPE Los Angeles offices which underscored why the next generation of young people -- our leaders of and for our collective future -- need to FOCUS on excellence. Technology, transformation and the natural trend lines of change are challenging enough with regard to the 'future of jobs:' current studies predict that as much as 40% of all current jobs will disappear by year 2025. Here is an outtake from a recent article in The Times of India: "The prospect of millions of jobs being eliminated by automation is very real. An Oxford University study “estimates that 47% of jobs in the US are ‘at risk’ of being automated in the next 20 years.” Similarly, an Australian study concludes 40% of that country’s jobs are at risk of being eliminated by technology, perhaps as soon as 2025." The risk of automation, robotics and technology is real, but there is another risk -- ourselves.